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Solution Architecture

Customer Experience Center

Foundational assets for AI-driven insights

Company

Wesco

Role

Solutions Architect

Year

2024

Overview

Developed foundational assets and demos that communicate the value of AI-driven insights and predictive maintenance capabilities, supporting sales strategy through performance analysis and technical validation.

The Challenge

Understanding the Problem

Sales teams needed concrete examples and proof points to demonstrate the value of AI and predictive maintenance solutions. Customers were skeptical about implementation complexity and questioned real-world applicability of AI-driven insights.

The Solution

Building the Right Approach

Created a comprehensive experience center with working demonstrations of AI and automation solutions. Built foundational assets including technical documentation, proof-of-concept implementations, and performance benchmarks. Developed clear value propositions tied to specific use cases and measurable business outcomes. Enabled sales teams with technical validation tools and customer-facing demonstrations.

The Impact

Measurable Results

Accelerated sales cycles through concrete proof points

Increased win rate on AI/automation opportunities

Reduced time-to-value for customer implementations

Enhanced technical credibility in pre-sales discussions

Created reusable assets across multiple customer engagements

Technologies

Tools & Platforms

Machine LearningPythonPredictive AnalyticsIndustrial IoTData VisualizationCloud IntegrationEdge Computing

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